mysql - IVRS response recorder -

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I have a web based system based on PHP; Mysql where we have a complaint box that has 5 different types of complaints which are logged on the phone by an operator.

I want to create a system where the caller will press the button on an IVRS system such as a phone, send a complaint and a unique complaint number is sent to the caller.

As the complaint calls are made in 1905 and then a language menu is heard.

Like English for 1 then please dial your STD code user dials 456, please dial your phone number user, dial 87657672, please dial for phone, 2 for broadband Dial. User Dial 2 Please select the complaint type: 1 for missing link, 2 for link unstable. User Dial 2

I would like to be all over an IVR system and then want to store the selection in the name of a ticket in a monthly database table.

How can I get it?

Please guide

thanks & amp; Abhishek, Abhishek

So if I correctly explain your question then you have an operator Uses a web app to register Complaints and you want to replace the operator with IVR? Have you got an IVR system?

The standard VoiceXML for voice menus in IVR is called that you can find that standard on the w3c website.

For IVR, you can look at IBM's WebSphere Voice Response or Genius Voice Portal. If you look for something then you will get enough information to get a better view of the possibilities.


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